Privacy Policy

This Privacy Policy explains how AgentGrow ("we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website, applications, and related services (collectively, the "Services"). We are committed to safeguarding your personal information and upholding your rights under applicable privacy and data protection laws, including, where applicable, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you choose to provide directly to us, including but not limited to:

• Account Information: Such as your name, email address, password, and other details necessary to create and maintain your user account.
• Contact Information: Including your name, email address, and any details you provide when you contact us for support, fill out a form, or subscribe to our newsletter.
• Payment Information: If you make purchases through our Services, we may collect payment details or rely on a secure third-party payment processor. We will never store full payment card details on our servers.

1.2 Automatically Collected Information

When you use the Services, we may automatically collect certain information about your device and usage, including:

• Device and Usage Information: Your IP address, browser type, operating system, device identifiers, pages viewed, links clicked, and other activities on our site.
• Cookies and Similar Technologies: We may use cookies, pixels, and similar tools to enhance your user experience, remember your preferences, and improve our Services. You can manage your cookie preferences through your browser settings or by following the instructions in the "Cookies and Tracking Technologies" section below.

1.3 Information from Third Parties

We may receive information about you from third parties, such as analytics providers or marketing partners, in accordance with their privacy policies and any consents you have provided.

2. How We Use Your Information

We use your personal information to:

• Provide and Improve Our Services: Deliver, maintain, optimize, and enhance the quality and usability of our Services.
• Communicate with You: Respond to your inquiries, send you updates, marketing communications, and other information that may be of interest to you, consistent with your communication preferences.
• Personalize Your Experience: Tailor the content and features you see and recommend products or services that may be relevant to you.
• Ensure Security and Compliance: Detect, prevent, or investigate security incidents, fraud, or other unauthorized activities, and comply with legal obligations and regulatory requirements.
• Analytics and Research: Conduct internal research and analytics to understand how users interact with our Services, improve our offerings, and inform our business strategies.

3. Legal Bases for Processing (Where Applicable)

If you are located in the European Economic Area (EEA), the United Kingdom, or other regions with similar laws, we only process your personal information when we have a valid legal basis, including:

• Consent: Where you have given us clear consent for a specific purpose (e.g., sending marketing communications).
• Contract Performance: Where processing is necessary to provide the Services or to take steps at your request before entering into a contract.
• Legal Obligations: Where processing is necessary for compliance with legal or regulatory requirements.
• Legitimate Interests: Where processing is necessary for our legitimate interests, such as improving our Services or detecting fraud, and where those interests are not overridden by your fundamental rights and freedoms.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your personal information only in the following circumstances:

• Service Providers: With trusted third parties that perform functions on our behalf, such as payment processors, hosting providers, analytics services, and customer support tools. These providers are contractually bound to protect your personal information and only use it for authorized purposes.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets. We will notify you if your personal information becomes subject to a different privacy policy as a result.
• Legal Requirements: To comply with applicable laws, regulations, legal processes, or governmental requests; to enforce our Terms of Service; and to protect the rights, property, or safety of us, our users, or others.

5. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. In such cases, we take appropriate safeguards, such as implementing standard contractual clauses approved by relevant regulatory authorities, to ensure that your personal information is protected.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Policy or as required by law. The exact retention period depends on the type of information and the reason we collected it. When we no longer need your personal information, we will securely dispose of it.

7. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access and Portability: Request access to the personal information we hold about you and receive it in a portable format.
• Correction: Request that we correct or update inaccurate or incomplete information.
• Deletion: Request that we delete your personal information when it is no longer needed for the purposes for which it was collected, subject to legal obligations.
• Objection and Restriction: Object to our processing of your personal information or request that we restrict its processing in certain circumstances.
• Withdrawal of Consent: Withdraw any consent you have provided at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at privacy@agentgrow.com. We may need to verify your identity before fulfilling your request. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority or other relevant regulatory body.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze usage patterns, and deliver relevant content. You can control the use of cookies at the browser level. If you choose to disable cookies, some features of our Services may not function properly. For more details about how we use these technologies, please contact us or consult our separate Cookies Notice (if available).

9. Children's Privacy

Our Services are not intended for individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at privacy@agentgrow.com, and we will take steps to delete it.

10. Security Measures

We implement commercially reasonable security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will revise the "Last Updated" date at the top of this Policy. In the event of significant changes, we may provide additional notice to you (e.g., via email or a prominent notice on our website).

12. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@agentgrow.com

Please review this Privacy Policy regularly to stay informed about our information handling practices. By using our Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.